Uber CEO Apologizes After Caught on Camera Arguing with Company Driver
- Author: Eleanor Harrison Mar 03, 2017,
Mar 03, 2017, 0:14
"You're raising the standards, and you're dropping the prices", Kamel told Kalanick, to which Kalanick responded, "we're not dropping the prices on black". But, Kalanick, in a heated tone, told him that people should "take responsibility" for their own problem.
Kalanick goes on to say "some people ... blame everything in their life on somebody else".
Kalanick later issued an apology and said he would seek leadership help, but not before the video featured prominently on major media outlets and made the rounds in online forums where Uber drivers gather to swap stories, complaints and advice.
Kalanick added that he needed to fundamentally change as a leader and grow up. "Instead of apologizing, I'd rather see Uber working with drivers to get drivers increased rates or even an in-app tipping option".
CEO Travis Kalanick and other execs then held long meetings with upset employees, and faced criticism from investors who blasted the company's "toxic" environment and urged wholesales changes lest the company lose its way. Within six months, Uber had bought Otto.
The company also hired a CIA-linked intelligence firm to investigate the plaintiffs and lawyer involved in a class-action lawsuit against Uber.
"We take any and all allegations of this nature very seriously and have forwarded this to Attorney General Eric Holder and Tammy Albarran to include in their investigation", Uber said in a statement to Motto about the Medium post. "I want to profoundly apologize to Fawzi, as well as the driver and rider community, and to the Uber team", he wrote in a company-wide email. As far as naming her in e-mails is concerned, the company said that while it had mentioned her name in the initial e-mails, it had stopped circulating them soon.
But Uber's toughest test, apart from claims that it stole technology from Google, stems from allegations of systemic sexual harassment leveled in a blog post by former staff member Susan Fowler, who detailed what she called rampant harassment and discrimination at Uber.
Co-founder of Uber Travis Kalanick attends the 2017 Vanity Fair Oscar Party hosted by Graydon Carter at Wallis Annenberg Center for the Performing Arts on February 26, 2017 in Beverly Hills, California.
After attaching cars with Uber and garnering huge incentives since 2015, the drivers are now clueless. Now you have Travis Kalanick taking this step of apologizing for his behavior in that vehicle but also saying, "I am, I'm going to try to get help with my leadership".
Rigetti said in a series of preceding tweets that she has heard from friends and connections who say they've been contacted with questions about "personal and intimate info", though at the time she said she wasn't sure who was responsible for these inquiries.
Fawzi Kamel has been driving for Uber since 2011.
Mr Kalanick also caused controversy after he accepted an invitation to be a part of a business advisory group for President Donald Trump.
Fowler seemed to criticize this response on Thursday, writing in her tweet: "Uber names/blames me for account deletes". Uber says it takes roughly one-quarter of a fare.