United Issues Updated Policy After Man Dragged Off Plane
- Author: Eleanor Harrison Apr 16, 2017,
Apr 16, 2017, 0:50
If a crew member arrives less than 60 minutes before the doors close, tough luck. they have to take a later flight.
The internet was furious at United Airlines this past weekend after troubling footage surfaced of a passenger being dragged from his seat and removed from the plane.
Delta CEO Ed Bastian told reporters during a coincidental earnings call Wednesday that no new legislation or regulations are needed to deal with overbooking because travelers could choose different airlines based on bumping. That cuts down the rate of involuntary bumping of passengers.
Airlines, eager to avoid a PR nightmare like what happened on United flight 3411, have quickly revised their passenger compensation policies, increasing the amount of money gate agents and supervisors are allowed to offer to passengers in the event of an overbooking.
The airlines has offered compensation. Delta supervisors, who had previously been restricted to a $2,000 cap on vouchers offered to bumped passengers, can go all the way up to $9,950. Industry officials say that it is necessary because some passengers don't show up, and that overbooking keeps fares down by reducing the number of empty seats.
Chinese social media raged over the incident, while both President Trump and numerous celebrities condemned the airline for their handling of the situation. "What happened to my dad should have never happened to any human being, regardless of the circumstance", said Pepper. If Delta paid $9,950 to every person it bumped involuntarily past year, that would total $12 million.
Last year Delta got more passengers to give up their seats than any other USA airline, partly by paying more than most of the others. Those held up between one to two hours get twice the value of their fare, up to a maximum of $675, and for those delayed more than two hours, compensation doubles to four times their fare, at most $1,350. "This is one of our initial steps in a review of our policies in order to deliver the best customer experience". According to the AP, Delta convinced the most passengers to forfeit their seats in large part because they offer larger payouts than any other airline.