Facebook launches features to get more people using Messenger bots

Facebook launches features to get more people using Messenger bots

IT

On Tuesday, Marcus said that outside developers had created 100,000 bots for Messenger, of which almost 70,000 were made in the past eight months.

Stay tuned for more updates from the F8. Facebook is introducing new music sharing features through its Messenger platform, and Apple Music is officially confirmed as a partner. "These include fun stickers to say "thank you", a reminder to meet up with a friend, or an easy way to pay someone back or get paid via peer-to-peer payments". And it's building out its M AI-powered assistant to keep tabs on your conversations and suggest relevant actions, including allowing multiple people to use Delivery.com to look at restaurant menus and order meals together.

A user inside Messenger will now be able to open up the "drawer" of different bots, tap on Spotify's bot, search for an artist, and tap to share a song inside an existing chat, all without leaving that chat. "It might make things more complicated, or it might make them much better". "We now think we are combining two tools of the past - the telephone directory (the way we used to find people) with the Yellow Pages (the way we used to find businesses)". Should one or more of these risks or uncertainties materialize, or should assumptions underlying the forward-looking statements prove incorrect, actual results could differ materially from the expectations expressed in these forward-looking statements. It wants Messenger to be a one-stop-shop for everything you do. "All of that AI complexity, all of that neural network stuff, will be built for developers as well", says Chudnovsky. Every day, delivery.com customers explore their communities and order from more than 12,000 local businesses while at home, at work, or on the go.

If you're a business who doesn't necessarily want a full-on chatbot but still wants an easy way to communicate with customers, there's a new AI-enabled feature for you too. It turns a company's frequently asked questions, like hours and location, into automatic replies on Messenger. "The bot experience delivers the convenience of customizing a gift card through Messenger integrated with Masterpass payment functionality to enable a simplified checkout experience". The conference started today and continues into tomorrow, but Facebook has already pushed out a number of press releases based on some of the things talked about there. That's up from just 33,000 in September, and none last April, when the bot integration was announced.

"The bots that succeed will be the ones that establish an emotional connection with the user", Sam Mandel, the creator of an early Messenger weather bot called Poncho that Facebook demoed onstage a year ago, told Business Insider at the time. Facebook seems to be targeting the robust, one billion plu audience Messenger enjoys with this feature. Whether or not it succeeds, however, is another story.

  • Terrell Bush