British Airways Flights Chaos
- Author: Eleanor Harrison Jun 13, 2017,
Jun 13, 2017, 8:32
He told the BBC a power surge, had "only lasted a few minutes", but the back-up system had not worked properly.
Alex Cruz, the airline's chairman and chief executive, issued a video message on Twitter to apologise and reassure passengers about their lost luggage.
A workers' union has blamed outsourcing to India for the cancellation of more than a third of British Airways (BA) flights from London's Heathrow Airport.
The airline said it intends to run a full schedule at Gatwick on Monday and to operate a full long-haul schedule and a "high proportion" of its short-haul programme at Heathrow.
BA canceled all flights from both airports Saturday, upending the travel plans of tens of thousands of people on a busy United Kingdom holiday weekend.
At Gatwick Airport, BA is now operating nearly normally, although some delays are still occurring, while at Heathrow - Britain's busiest airport - the goal is to restore all long-distance flights, albeit with altered schedules.
Cruz said that the majority of the BA operating systems are returning to full function, after an IT failure on Saturday forced the airline to suspend its flights and created general chaos, adding that the airline's employees were "working hard" to restore the flight program. The first indication that all was not well had come at around 11am when customers trying to access the company's website to check in or view arrival times were greeted by a single word: "ERROR".
The knock-on effects could continue for several days.
Mr. Cruz on Saturday said those efforts also had been hobbled, though, by the computer outage. "BA in 2016 made hundreds of dedicated and loyal IT staff redundant and outsourced the work to India", Mick Rix, GMB National Officer for Aviation, said. According to EU Regulation 261/2004, airlines are obliged to pay compensation to passengers who are delayed by more than three hours on arrival at their final destination, unless they can prove the disruption was caused by extraordinary circumstances.
Travellers stranded wait at Heathrow Airport Terminal 5 after British Airways flights where cancelled at Heathrow Airport in west London on May 27, 2017.
According to Cruz, numerous airline's IT systems were back on Sunday "and my colleagues across the airline are working very hard to build back our flight programme and get as many of our customers as possible away on their travels".