Ryanair counts cost of flight cancellations mess

Ryanair is being urged to release a full list of the flights it is cancelling because it "messed up" the planning of pilots' holidays.

The airline said that by cutting its scheduled flying programme over the next six weeks by less than 2%, it will create additional standby aircraft which will help restore on-time performance to its 90% average.

Hannah Maundrell, editor in chief of price comparison site Money.co.uk, says: "It's so disappointing for Ryanair passengers whose flights have been cancelled especially at such late notice".

Ryanair will offer refunds or alternative flights to customers affected by the cancellations.

Barring exceptional circumstances, airlines must under European Union rules provide at least two weeks' notice to avoid paying compensation of €250 per passenger for flights of 1,500 km or less or €400 for longer flights within the bloc.

"We can confirm that 140 pilots have joined us from Ryanair this year".

Pressure is mounting on Ryanair to publish the full list of the flights it plans to cancel over the next six weeks, amid growing criticism from furious passengers.

The airline said it expected to face a compensation claims of up to €20m, while analysts at Dublin-based Goodbody Stockbrokers said the final bill was likely to be €34.5m (£30.4m) as they marked down Ryanair's full-year profit forecast by 2.3%.

Carole Schofield tweeted: "How the hell do you know if you can get back".

"That doesn't take away in any way the inconvenience of it to those people whose flights have been cancelled".

Any passengers travelling in under two weeks will be entitled to compensation, unless they have been put on a similar flight (similar time, same day etc) at no extra cost.

This will inform them what flights they can transfer to which will be "hopefully on the same or, at worse, the next day".

He was at pains to add that the airline will not contest this compensation, saying: "When we make a mess in Ryanair, we come out with our hands up".

The budget airline cancelled 82 flights yesterday (Sunday, September 17) and is expected to scrap up to 2,000 more over the next six weeks. It cites air traffic control delays and strikes, weather disruption and increased holiday allocation to pilots and cabin crew, as the reason for the deterioration in flight punctuality. "Ryanair is not short of pilots - we were able to fully crew our peak summer schedule". In addition, if a passenger is delayed to their destination by more than three hours they can receive compensation of up to €600, once again dependent on the flight duration and length of the delay. "We advise customers to check the email address used to make their booking", said a spokesperson for the airline.

  • Eleanor Harrison