Apple confirms iPhone X Face ID issue

Apple has given its Genius tech support and third-party fix centers permission to issue complete iPhone X replacement units, after identifying a frustrating issue with its Face ID system.

The document outlines tests that employees should run on the device to see if issues with Face ID are related to a rear camera failure.

The iPhone-maker has reportedly asked authorized service providers to try and resolve the issue with the rear camera of the handset.

The iPhone X may be the best-selling smartphone in the first quarter, but it is far from being a ideal device. "The telephoto is connected to the true depth and was not working", a Reddit user said.

If you're experiencing Face ID issues, you can book an appointment at an Apple Store or Authorized Service Provider or contact Apple Support. The facial recognition security relies on Apple's TrueDepth camera array, a complex system of illuminators and sensors integrated into the "notch" in the iPhone X.

But although there's now no rivaling the complexity, convenience and security of Cupertino's 3D facial recognition implementation, no technology is ideal, and occasionally, Face ID issues do arise. It's unclear what specific connection the Face ID system has with that camera assembly. He also reported issues with the Face ID. The lenses differ on what they do. The iPhone maker has authorized its own stores as well as authorized service providers to fix or replace any and all faulty devices. "My front facing camera works fine but the rear is messed up, which leads me to that conclusion".

Before the decision on necessity of replacement in a new smartphone, the center is required to diagnose the rear camera of the gadget and find out whether there is an opportunity to solve the problem by fixing. The front camera also worked in the affected device but the Face ID hadn't been working. And in addition, the consumer experienced several special issues that comprise "Pano, slow-mo, and time-lapse function for the back camera but what else doesn't".

  • Joey Payne