CVS apologizes for pharmacist who refused to fill transgender woman's prescription
- Author: Santos West Jul 25, 2018,
Jul 25, 2018, 3:58
Hilde Hall said she filed an administrative complaint Thursday with the Arizona State Board of Pharmacy because she was discriminated against for being transgender, according to a statement from the American Civil Liberties Union (ACLU).
"He did not give me a clear reason for the refusal", Hall said.
Hall wrote that she was on the verge of tears while this pharmacist continually questioned her about the prescription.
Hall says when she arrived at the store, the pharmacist refused to fill her prescription. Hall wrote, "I left the store feeling mortified". Hall had just left the doctor's office eager to receive the medication that she said would finally "affirm my identity".
According to CNN, CVS apologized for the incident: "CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", the company said.
"CVS Health extends its honest apologies to Ms. Hall for her experience at our pharmacy in Fountain Hills, Arizona last spring", the company said.
The employee's conduct "does not reflect our values or our commitment to inclusion, nondiscrimination and the delivery of outstanding patient care", CVS said.
Hall's doctor attempted to persuade the pharmacist to fill the prescription but was also rebuffed.
According to AZCentral, Arizona is one of six states that "allows pharmacies and pharmacists to refuse to fill a prescription on religious or moral grounds"; however, the pharmacists are required to inform their employer about any religious convictions in advance.
The statement went on to say that Hall's complaints were not addressed due to "unintentional oversight". It was later filled at a Walgreens pharmacy "without question". "I felt like the pharmacist was trying to out me as transgender in front of strangers", she said. I handed over the three prescriptions that my doctor, who specializes in hormone therapy, had just given me.
People walk by a CVS pharmacy on 3rd Avenue in Manhattan.
Both pharmacists' actions were justified under Arizona law. "If CVS does not take steps, like written policies and employee training, to protect its transgender customers from discrimination, we may explore litigation".
"This was the first time that she was starting with this medication", said Steve Kilar with ACLU Arizona. "But many other transgender people are not as fortunate as I am".
Arteaga's doctor had ordered the drugs to terminate a pregnancy that she wanted very much after the fetus was found without a heartbeat.
Walgreens policy requires pharmacists who morally object to filling a prescription to refer it to another pharmacist or manager "in a timely manner", which Arteaga's pharmacist did not do.
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