O2 network down as thousands of customers lose access to 4G data

O2 network down as thousands of customers lose access to 4G data


Thousands of mobile phone users across Kent have lost their data service this morning.

Local O2 customers have also reported issues, with many people in Dundee left unable to use data or make calls.

These include subsidiary Giff Gaff, and third-party networks, notably GiffGaff, Tesco Mobile, Sky Mobile and Lycamobile.

One of the largest United Kingdom phone networks, O2, is investigating a network outage that has rendered mobile data inaccessible to the company's 25 million customers.

O2 issued the following statement on its website: "Our technical teams are investigating reports of issues when using data. We are really sorry and working as hard and as fast as we can to fix this".

Angus Council say its meters have been affected by a network problem affecting all of the UK.

"As a result of this incident, we are experiencing a high demand on our network which means some customers may have issues making and receiving voice calls".

If you spent this morning freaking out you'd used up your data allowance and tried desperately to call O2 to give them a piece of your mind, you're not alone. Our technical teams are investigating.

O2 said it would share further updates as soon as they were available.

A TfL spokesperson told The Register: "We're sorry that customers are unable to use our Countdown screens at bus stops for live travel information".

Ofcom says that if your provider fails to fix a fault by the date promised, or you are unhappy with how long it is taking, you should follow their formal complaints procedure.

The Financial Times said the O2 outage was related to an issue with software provided by Ericsson.

  • Terrell Bush