Need a Reservation? Google Duplex Can Do It in 43 States
- Author: Terrell Bush Mar 09, 2019,
Mar 09, 2019, 0:40
Despite concerns about Duplex's identity, Google said it will not change the way the reservation's system calls a restaurant.
A Wendy's fast food restaurant is seen in Los Angeles, California U.S. November 7, 2017.
Google Duplex is created to help people book a table at a restaurant without actually talking to anyone. This latter was also a concern with Google's Call Screen feature for Android which was later addressed by providing transcripts of the call.
Google Assistant's VP of Engineering had taken to the company's blog, announcing broadening rollout plans for Duplex, its voice calling Assistant feature.
Although the big selling point with this feature is the ability for the user to book a table without having to call the restaurant themselves ahead of time, that's not the only reason Duplex technology is used to call businesses.
It can also ask basic information about the business such as whether or not the business is open for a holiday or if the hours arent listed on Google Maps.
It should start rolling out over the next few days to users in the United States.
Once a reservation/appointment is successfully booked, you'll receive a confirmation notification (via phone and email) along with a calendar invite. First of all, you have to provide the restaurant name, along with the intended date and time for the reservation. This is regardless of whether the automated system makes the call or uses an online booking partner to make the reservation.